Refund Policy - Brand Buzz

At Brand Buzz, we strive to provide exceptional digital marketing services to our valued customers. We understand that circumstances may change, and sometimes our services may not align with your specific requirements. To ensure customer satisfaction, we have developed the following refund policy.

Eligibility for Refund:
1.1. A refund will be granted to customers who have made a purchase but have not utilized any of our services, not even for a single day.
1.2. The refund request must be made within 30 days from the date of purchase.

Non-Refundable Services:
2.1. Any services or products that have been utilized, accessed, or used partially will not be eligible for a refund.
2.2. Third-party costs or expenses incurred during the provision of our services, such as advertising fees, domain registrations, or software licenses, are non-refundable.

Refund Process:
3.1. To request a refund, customers must contact our customer support team via email or phone, providing their purchase details and reasons for the refund.
3.2. Refund requests will be reviewed and processed within 7 business days of receipt.
3.3. If the refund request is approved, the refund will be issued using the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Modifications and Terminations:
4.1. If the customer has utilized our services, even for a brief period, they are not eligible for a refund.
4.2. In case the customer terminates their services before the completion of the agreed-upon term, no refund will be provided for the remaining duration.

Exceptional Circumstances:
5.1. In exceptional cases where there are extenuating circumstances, such as technical issues or service unavailability due to reasons beyond our control, we will evaluate refund requests on a case-by-case basis.
5.2. We reserve the right to make the final decision regarding refunds in exceptional circumstances.

Please note that this refund policy applies only to purchases made directly through Brand Buzz's website. If you have purchased our services through a third-party platform or reseller, please refer to their respective refund policies.

For any questions or clarification regarding our refund policy, please reach out to our customer support team. We are here to assist you and provide further information on our services and policies.